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Terms and Conditions

For Sellers

Overview

Our terms and conditions apply to how you use the website as a customer or seller. By placing an order on any product on the UFA Marketplace, you agree to our terms and conditions. Please read our T&C alongside our privacy policy.

 

‘Terms’ refers to Terms and Conditions;

 

‘Customer’, ‘Buyer’ refers to any person over the age of 18. Registered on the website which allows them to purchase products

 

‘Seller’ refers to any company registered at the UFA Marketplace. Registering as a seller allows you to distribute vape products.

 

‘We’, ‘us’, ‘our’ refers to UFA Marketplace, a B2B vape platform created for selling and purchasing wholesale vaping products.

 

‘You’, ‘Your’ refers to any UFA Marketplace customers

 

‘Users’ refers to visitors to the UFA Marketplace and are not registered and therefore authorized to buy or sell on the UFA Marketplace

 

‘Personal Information’ refers to any personal data and details that we collect or that you provide to us.

 

‘Goods’ refers to any vaping product which is placed on the UFA Marketplace website

 

‘Website’ or ‘Site’ refers to UFA Marketplace

 

Copyright, Trademark & Third Party Link

The UFA Marketplace website is owned and operated by xxx  xxx Owns the copyright of all materials provided. All rights reserved.

 

The Website contains links to external websites which are not maintained or operated by UFA Marketplace. 3rd party links are not under our control and we are not responsible for the content found on them. UFA Marketplace provides third party links for the purpose of convenience and providing information.

 

Language

The UFA Marketplace website and all the information it contains is available in English language only. Once the UFA Marketplace receives another language version, the information will be posted and updated on this terms and conditions page.

 

Rights and Obligations

As the seller you undertake:

  1. That you are of the legal age for purchasing and using vaping products, according to the vaping laws of your locations
  2. You will only list qualitative, authentic items that correspond to the product description, and sell them with accordance to the existing UK regulations.
  3. You will be in possession of invoices or any other valid proof of purchase which can be used to prove the genuine status of your product.
  4. You will provide accurate and up to date information when applying for the seller account. The information includes company name, email, password, phone number, shipping information. In order to gain full access to the platform you are required to provide documents which show the certification of your products, in accordance with MHRA register. This would be the EC-ID number for products, this is given after MHRA certification. UFA Marketplace reserves the right to request copies of other official documents for the purposes of verification.
  5. To not post or transmit any content that can be described as discriminative, offensive, defamatory or information that infringes the rights of any person, company or causes inconvenience to any third party.
  6. To not attempt to access any parts of the UFA Marketplace which forbid unauthorized access.
  7. To immediately inform the UFA Marketplace if your account was compromised or hacked. This can be done by any written form of contact we are currently offering
  8. To immediately inform the UFA Marketplace about changes to your personal information.
  9. You will work with a reliable postal service which offers qualitative shipping methods to your customers
  10. You are held responsible for all problems that might arise with your products during the delivery process.
  11. You will pay UFA Marketplace for our services on time. Otherwise your account and seller privileges might be restricted or disabled.
  12. You agree that you will only receive a payment after the customer receives the orders.
  13. You are a resident of a country which permits cross-border sales of e-cigarettes. The current list of EEA members that permit this include: Czechia, Denmark, France, Germany, Malta, Netherlands, Norway, Slovakia, Sweden, UK & Ireland

 

As the seller you have the right to:

  1. List vaping products, upload pictures and write product descriptions
  2. Set up and control a vendor shop which features a unique url and is not restricted by any bandwidth limits
  3. Set prices for products and apply sales and discounts,
  4. Qualify for seller protection policy
  5. To gain feedback from UFA Marketplace customers, this includes ratings and reviews. Only registered buyers can provide feedback.
  6. To cancel orders without notice, if you believe that the buyer is not legally entitled to order goods
  7. To choose countries available for purchasing and shipping
  8. To choose the method of shipping.

 

We reserve the right to:

  1. Update and make changes to our website, policy and terms and conditions. All changes will be posted on the website, it is your responsibility to check the website periodically for any changes that might have occurred. We will notify you about any changes to terms and conditions that can affect you in any way.
  2. Remove any content which we deem to be discriminative, illegal or offensive to any third party.
  3. Temporarily disable accounts we believe to be hacked or operated by a person under the age of 18. Or a person who is posting discrimitave, offensive or defamatory content.
  4. To temporarily or permanently disable your seller account if a fee for our services was not paid to UFA Marketplace.

Personal Data

  1. You will require a seller account in order to sell on the UFA Marketplace. By submitting a registration form, you are requested to provide the following information: company name, email, password, phone number, shipping information as well as EC-ID number for products alongside MHRA certification. We reserve the right to request any additional information or documents for verification purposes.
  2. Your personal information may be held and used by us for the purpose which includes but is not limited to:
  • Processing your orders or applications
  • Administering your account and billing
  • Sending email newsletters
  1. You are not permitted to create or use an account for anyone other than yourself, provide an email address belonging to someone else other than yourself, adopt the identity of someone else, create multiple accounts on the UFA Marketplace.
  2. You are responsible for activities that occur in connection with your account.
  3. You agree to notify us immediately once you recognise any unauthorized use of your account.
  4. We reserve the right, without notice to restrict your access to use certain aspects of the UFA Marketplace if we believe that your account was hacked, offensive to 3rd parties or if it contains inappropriate information.
  5. The personal information that you submitted on the UFA Marketplace is governed by our Privacy Policy. Please see our privacy policy page to fully understand how we gather, use and protect your personal information.

 

 

Products

The UFA Marketplace is a website which exclusively sells vape products. The use and purchase of any product from our website is only available to persons of a legal smoking age.

 

  1. The amount of products you can list depends on your business plan, contact us to find out more
  2. All products must correspond to their description and pictures must be of a high standard of quality.
  3. All products listed on UFA Marketplace must comply with vape regulations that take place in the UK
  4. You must ensure that the product packaging is deemed as child-proof and includes all necessary warnings and instructions. We are not responsible for any personal injury arising from failure to use products in accordance to instruction.
  5. You must ensure that products you sell are TPD compliant.

 

Orders

  1. All goods available from UFA Marketplace are available only for individuals of a legal age of vaping (18+) This criteria depends from country to country.
  2. All products are placed by sellers and can be purchased directly from them, as a seller you process the orders from the beginning till the buyer confirms the delivery
  3. Once the customer has placed an order, you should ship the order during the time period you have indicated in your shipping method. Be advised that you need to provide valid tracking numbers as long as you ship the order.
  4. When sending orders to buyers make sure to ship order correctly to the address provided by the buyer
  5. You have the choice to select the shipping service you offer to customers. Ensure that you cooperate with reliable postal service. The maximum allowed time for delivery is 60 calendar days. You are responsible for contacting the shipping service if an item has not arrived within 60 days.
  6. Once the buyer has ordered items from the UFA Marketplace they guarantee that their country of residence allows vaping goods. Neither us or you are responsible for goods distributed in a country which restricts the use of vape products.
  7. If a buyer makes the decision to cancel an order before it was shipped. They must contact you immediately. If the cancellation is possible, you are obliged to cancel the order and return the money back to the buyer.

 

Price and Payments

  1. Prices for products are established by you, you reserve the right to change the prices at your sole discretion
  2. Every Time a buyer orders a product from you, you pay a transaction fee according to your current seller plan. Please contact us or see the fee and payment section below for more information.
  3. The UFA Marketplace offers credit to applicable buyers. When used by the buyer, the seller will receive payment within 30 days. The UFA Marketplace takes sole responsibility for crediting buyers. In the case of late payments by the buyer, you are guaranteed to receive a payment within 44 days.

 

Guarantee

The products placed on the platform apply to the industry standard 14 day warranty resulting from manufacturer defects. If a product is damaged, mis-described. The buyer reserves the right to issue a refund or exchange within 14 days starting with the date the order was received. You are responsible for cases when the package has not arrived within max. of 60 days. It is your responsibility to negotiate with the buyer and help them with the problem.  If you cannot come to an agreement, UFA Marketplace can help you solve the dispute.

 

Content

Content refers to all the information that is placed on the UFA Marketplace website, including but not limited to text, images, product alongside prices, location data and all other forms of data or communication provided by you, seller or us.

 

You guarantee that:

  1. You or otherwise own control of the content postested on your seller account
  2. The content is accurate and the use of the content you supply will not cause injury, to a person or entity and does not violate our terms and conditions.
  3. As a browser or registered user of the UFA Marketplace you agree to not copy, download, distribute or republish or sell any services or content mentioned above or use for commercial purposes.
  4. We are authorized but not obliged to monitor, edit or remove information placed by you, which we believe to be illegal in some countries, unlawful, threatening or violating any 3rd party rights.

 

Limitation of liability.

 

  1. The UFA Marketplace and the services offered within are open for 24 hours, 7 days a week for all users. There might be instances where we would require to complete technical or maintenance work on the website. The aim of this is to improve our services. Maintenance work will usually be planned, but we are not obliged to inform you in advance in order to avoid any misunderstanding or cause you inconvenience.
  2. We cannot guarantee that the website will meet your expectations or will be timely uninterrupted, secure and error-free. We are not responsible or liable for any loss of content or material upload or transmitted through the website. We cannot guarantee that the functionality of the website will be uninterrupted or error-free.
  3. Information about the products available on the UFA Marketplace is provided by suppliers of products and sellers. You acknowledge that we are not responsible for verifying such information and the fact that the information and products are placed on the website does not constitute that the products are suitable for you, it’s your responsibility to check this.
  4. The UFA Marketplace is not directly responsible for any loss, damage, delay or false delivery of ordered products. The sellers are responsible for any problems that might arise with product or delivery.
  5. Nothing in this terms will limit your rights as buyer or consumer
  6. You agree that you are fully responsible for all claims, liability, damage, loss, cost and expenses. This includes legal fees on full indemnity cost basis, suffereds by us and arising out of any breach of the terms by you or any other person accessing your account / personal information
  7. The website might include technical inaccuracies or typographical errors. We reserve the right to make changes periodically and at any time to the website.
  8. UFA Marketplace is not responsible for TPD compliance of the products. This responsibility belongs to the sellers.

 

Cookies

The UFA Marketplace utilizes cookies in order to help us remember and process the products in your shopping cart, or to help us  understand your needs and preferences better when you visit the website in the future.

 

 

Changes to terms and conditions

The UFA Marketplace reserves the right, at our discretion to update and adjust our website, policies and terms at any time. It is your responsibility to check the website periodically for changes. If we make changes to terms and conditions, we will notify you by e-mail or by posting a notice on the UFA Marketplace.

 

Agreement

These terms contain the agreement between you and us relating but not limited to the use of the website, orders and payment, content placement. By using the UFA Marketplace, you confirm that you have read the conditions and you fully understand that you agree with them.

 

Contact Us.

If you have any queries in regards to our terms and conditions, please contact us.

 

Fees and Payment

In order to use the UFA Marketplace, the seller is able to select a payment model of their choice, this can be either:

 

  1. Pay a fixed £100 monthly fee alongside a 10% commission on sales.
  2. Pay a fixed £100 monthly fee alongside an agreed one time payment.

 

By registering on the platform you agree with our policy and terms and conditions

 

Shipping Items

You, the seller, are responsible for shipping items sold to buyers, you have the right to choose shipping methods and to control the countries where the products are available. If you offer international shipping, the products will be available to buyers outside of the UK. By selling on the UFA Marketplace, you agree and warrant to the following:

  1. Provide an accurate sipped from address
  2. Using a reliable postal service for buyers.
  3. Process the order within 5 working days. Processing refers to sending items to the destination and producing a tracking number. It’s your responsibility to ensure the tracking number is correct .
  4. Ship products promptly after they are sold. Maximum amount of time given for shipping is 60 days.
  5. Make sure that you deliver the items to the address provided by the buyer
  6. Charge an appropriate amount for shopping. This can depend on service, destination, weight and dimensions.

 

 

Seller Protection Policy

The UFA Marketplace offers a safe and secure platform for all of our members, the seller protection policy is part of the terms and conditions. You will need to agree to them in order to qualify for the seller protection policy.

 

 

Seller Eligibility Requirements

Sellers who provide products in accordance to terms of use are considered eligible and automatically enrolled in the seller protection plan. Here are steps you can take to ensure you are covered:

  1. Keep your vendor/store section, product, reputation in a good standing and in accordance with our policies
  2. Use authentic and high quality pictures and descriptions
  3. Work only with reliable shipping partners.
  4. Cooperate with buyers and UFA Marketplace when resolving dispute
  5. Provide any information requested by us in a timely fashion.

 

Order eligibility request

Please follow these steps to ensure that your orders are covered under the protection program:

  1. Process orders promptly
  2. Ship orders according to the processing time you listed
  3. Mark orders according to status at each stage
  4. Cancel out of stock order on time
  5. Obtain and keep valid proof of shipping and delivery that includes a tracking code
  6. Keep proof of shipping until the buyer confirms the order was received

 

Not eligible transactions

The following items are not eligible for seller protection policy:

  1. Items are not listed on the platform.
  2. Claims, returns and refunds for items not as described or of low quality.

 

For Buyers

Overview

Our terms and conditions apply to how you use the website as a customer or buyer. By placing an order on any product on the UFA Marketplace, you agree to our terms and conditions. Please read the entirety of this document to learn more.

‘Terms’ refers to Terms and Conditions;

‘Customer’, ‘Buyer’ refers to any person over the age of 18. Registered on the website, allowing them to purchase products

‘Seller’ refers to any company registered at the UFA Marketplace. Registering as a seller allows you to distribute vape products.

‘We’, ‘us’, ‘our’ refers to UFA Marketplace, a B2B vape platform created for selling and purchasing wholesale vaping products.

‘You’, ‘Your’ refers to any UFA Marketplace customer.

‘Users’ refers to visitors to the UFA Marketplace and are not registered and therefore authorized to buy or sell on the UFA Marketplace

‘Personal Information’ refers to any personal data and details that we collect or that you provide to us.

‘Goods’ refers to any vaping product which is placed on the UFA Marketplace website

‘Website’ or ‘Site’ refers to UFA Marketplace.

 

Copyright, Trademark & Third Party Link

The UFA Marketplace website is owned and operated by xxx  xxx  x Owns the copyright of all materials provided. All rights reserved.

The Website contains links to external websites which are not maintained or operated by UFA Marketplace. 3rd party links are not under our control and we are not responsible for the content found on them. UFA Marketplace provides third party links for the purpose of convenience and providing information.

Language

The UFA Marketplace website and all the information it contains is available in English language only. Once the UFA Marketplace receives another language version, the information will be posted and updated on this terms and conditions page.

 

Rights and Obligations

As the customer you undertake:

  1. That you are of the legal age for purchasing and using vaping products, according to the vaping laws of your locations
  2. Not to use the UFA Marketplace for any illegal purposes and to agree to use it according to our terms and conditions
  3. To provide only legal personal information including your first and last names, date of birth, billing and shipping address, bank information and email address.
  4. To not impersonate any other persons or use false personal or financial information.
  5. To not post or transmit any content that can be described as discriminative, offensive, defamatory or information that infringes the rights of any person, company or causes inconvenience to any third party.
  6. To not attempt to access any parts of the UFA Marketplace which forbid unauthorized access.
  7. To immediately inform the UFA Marketplace if your account was compromised or hacked. This can be done by any written form of contact we are currently offering
  8. To immediately inform the UFA Marketplace about changes to your personal information.
  9. To use the UFA Marketplace in accordance with your country's vape regulations. Please ensure that you are aware about the vaping regulations of your country. This is your responsibility and the UFA Marketplace will not take any liability for any products that are held at customs or do not comply with a country's laws and regulations.

As the customer you have the right to:

 

  1. Buy products listed on UFA Marketplace website, given that selling and shipping is allowed in your country of residence.
  2. Contact the seller in order to request additional information in regards to products description, shipping etc. This applies to after an order was placed.
  3. Request assistance from UFA Marketplace if an open dispute has occurred. This can relate to problems with the order or delivery process. Please contact UFA Marketplace if you are not able to resolve the problem directly with the seller.
  4. Request credit from UFA Marketplace to be used for purchasing stock from sellers, this is subject to approval and is not available to all buyers.

 

We reserve the right to:

 

  1. Update and make changes to our website, policy and terms and conditions. All changes will be posted on the website, it is your responsibility to check the website periodically for any changes that might have occurred. We will notify you about any changes to terms and conditions that can affect you in any way.
  2. Remove any content which we deem to be discriminative, illegal or offensive to any third party.
  3. Temporarily disable accounts we believe to be hacked or operated by a person under the age of 18. Or a person who is posting discrimitave, offensive or defamatory content.

Personal Data

  1. You need to have a personal account in order to take part in vape product transactions on the UFA Marketplace. By registering you will need to provide legal personal data, including: first and last name, date of birth, gender, shipping and billing address. Phone number, email, bank details.
  2. You are not permitted to create or use an account for anyone other than yourself, provide an email address belonging to someone else other than yourself, adopt the identity of someone else or create multiple accounts on the UFA Marketplace.
  3. You are responsible for activities that occur in connection with your account.
  4. You agree to notify us immediately once you recognise any unauthorized use of your account.
  5. We reserve the right, without notice to restrict your access to use certain aspects of the UFA Marketplace if we believe that your account was hacked, offensive to 3rd parties or if it contains inappropriate information.
  6. Your personal information may be held and used in the purpose that include:
  • Processing your orders or applications
  • Administering your billings and account
  • Disclosing your personal information to bank and debit card providers to validate your card
  • Dealing with requests, enquiries or complaints and other customer service related processes.
  • Sending you email newsletters

 

  1. The personal information that you submitted on the UFA Marketplace is governed by our Privacy Policy. Please see our privacy policy page to fully understand how we gather, use and protect your personal information.

Products

 

The UFA Marketplace is a website which exclusively sells vape products. The use and purchase of any product from our website is only available to persons of a legal smoking age.

 

  1. A number of our e-liquid products contain nicotine, which is a toxic and addictive substance. Nicotine containing liquids are only intended to be used by individuals of a legal smoking age. Use of nicotine by non-smokers, children, pregnant women, nursing women or people suffering from health problems is not advisable. We are not responsible for customers who suffer negative consequences related to consumption of nicotine. If you experience health problems such as diabetes, heart disease, high blood pressure, emphysema or asthma, please consult a doctor before purchasing and consuming any vaping products.
  2. By using the website you guarantee that you are aware that nicotine is a highly addictive substance and that you are responsible for purchasing vape products from the UFA Marketplace
  3. All vaping products on the UFA Trader Marketplace are sold by registered sellers on the platform. Our registered sellers are required to possess invoices in order to prove genuine status of their product.  If you have any queries or concerns about product details, purchase, delivery. Please contact the seller. The seller is the one responsible for their products, as well as the TPD compliance or genuinity of their products.
  4. Vaping hardware, e-liquids and other accessories must be used in accordance with the instructions provided.
  5. Do not eat, drink ro swallow any vaping products, keep them away from children and pets. Avoid skin and direct eye contact with e-liquids. This might cause irritation and can be harmful to your health.
  6. The sellers take all necessary measures to ensure their products are child proof and include all appropriate warnings and instructions. However neither we or the sellers are held responsible for any personal injury arising from failure to use any products as intended or according with the product instructions.
  7. If the product you purchased is damaged, misdescribed or is of poor quality, or you if your order did not arrive, please contact the seller to discuss the issue to resolve the problem
  8. Some product picutres may in limited circumstances differ from the products you receive, this can be as a result of product update or changes made by the manufacturer. UFA Marketplace is not responsible for any differences between product descriptions and real appearance.
  9. You possess a legal right to get your money back. If you are not satisfied with the product you have ordered. The guarantee of the products is covered under our returns policy. Please read our returns page to learn more about the 14 day warranty, alongside our return / refund policy.

 

  1. Please note that if you decide to return an item, you will need to return it to the seller in its original appearance.
  2. If for any reason you could not get in touch with the seller of the product, or you cannot come to an agreement in regards to a specific problem. You can contact the UFA Marketplace, we can help you resolve the dispute.

Orders

 

By placing an order on our website, you agree to our terms and conditions.

 

  1. All goods and services on the UFA Marketplace are available for individuals who are of the legal age and who we consider eligible. We consider the eligibility criteria to be the residence of the individual and the local vaping laws.
  2. Products ordered from the UFA Marketplace are placed by the seller and can be ordered directly from them.
  3. You warrant that the user information which you are required to provide when offering goods on the website, are accurate, up to date and complete in all aspects.
  4. You guarantee not to impersonate any other individual or entity when ordering from the UFA Marketplace.

 

Any order placed on the UFA Marketplace will be treated as an offer to purchase from the website. As long as a product is successfully ordered, the payment from the product or the possible shipping fee will be requested in the form of an invoice. Once this has been confirmed, the order can then be processed by the seller.

 

  1. Once the order was successfully placed, the product will be sent to yourself. You will receive a tracking number, depending on the delivery service offered by the seller.

 

If you have not received a tracking number even though your delivery service offered one, please contact the seller to find out the cause of the problem if the tracking number has not arrived within 3 days. The seller is responsible for shipping and tracking processes.

 

 

If you can not order a product or are experiencing technical difficulties whilst doing so, please contact the seller. The issues might include but are not limited to:

  1. The product you attempt to order is out of stock, you will possess the option to either wait until stock availability, choose another product or cancel your order.
  2. The seller does not distribute vape products to your location
  3. You provided incorrect personal information or invalid bank details
  4. Payment was not made or insufficient funds.

If the seller is not able to accept your order, you will not be charged for the product.

 

  1. When you place an order from the UFA Marketplace, you are required to provide name, phone number, address, payment details, as well as other information we might request.
  2. We will take all the necessary steps that are within our power to ensure that your details are secure as long as you are the sole operator of the account.
  3. We are not liable for any loss caused by unauthorised access to your personal account whilst using the UFA Marketplace
  4. Estimated delivery times of your order might be affected by delays that arise as a result of matters outside the seller's control. If this occurs, please contact the seller first.
  5. You guarantee that goods purchased on the UFA Marketplace are legal in your country or region. The UFA Marketplace nor the sellers registered on the platform are responsible for any goods distributed with specific vape regulations or to countries that restrict the use of vaping products.
  6. Once your order has been received by you, you will become responsible for any damage or loss that could occur.

Order Cancellation

 

If you decide to cancel or make changes to your order, please contact the seller. They will be able to instruct you further, and if applicable to your case, cancel your order. Please note that if the order was not shipped, you are able to cancel the order without contacting the seller

 

  1. The purchasing process is deemed to be complete once you receive the order and confirm the order delivery

Price and Payments

 

  1. The prices and any discounts for the products placed on UFA Marketplace alongside the delivery costs are established by the seller. They possess the right to change prices without prior notice.
  2. Payments can be made using cash or credit provided by the UFA Marketplace
  3. Cash payments are conducted via PayPal, external charges apply

 

Credit

 

UFA Marketplace offers the possibility of buying stock using credit. Credit is provided by UFA Marketplace. Buyer who agrees to a legally binding credit agreement must pay back the credited amount within 30 days. Late payment fees apply.

 

Content

 

Content refers to all the information that is placed on the UFA Marketplace website, including but not limited to text, images, product alongside prices, location data and all other forms of data or communication provided by you, seller or us.

 

You guarantee that:

 

  1. You own control of the content posted on your personal customer account
  2. The content is accurate and the use of the content you supply will not cause injury to a person or entity and does not violate our terms and conditions.
  3. As a browser or registered user of the UFA Marketplace you agree to not copy, download, distribute, republish or sell any services or content mentioned above or use for commercial purposes.
  4. We are authorized but not obliged to monitor, edit or remove information placed by you which we believe to be illegal in some countries, unlawful, threatening or violating any 3rd party rights.

Limitation of liability.

 

  1. The UFA Marketplace and the services offered within are open for 24 hours, 7 days a week for all users. There might be instances where we would require to complete technical or maintenance work on the website. The aim of this is to improve our services. Maintenance work will usually be planned, but we are not obliged to inform you in advance in order to avoid any misunderstanding or cause you inconvenience.

 

  1. We cannot guarantee that the website will meet your expectations or will be timely uninterrupted, secure and error-free. We are not responsible or liable for any loss of content or material upload or transmitted through the website. We cannot guarantee that the functionality of the website will be uninterrupted or error-free.
  2. Information about the products available on the UFA Marketplace is provided by suppliers of products and sellers. You acknowledge that we are not responsible for verifying such information and the fact that the information and products are placed on the website does not constitute that the products are suitable for you, it’s your responsibility to check this.
  3. The UFA Marketplace is not directly responsible for any loss, damage, delay or false delivery of ordered products. The sellers are responsible for any problems that might arise with product or delivery.
  4. Nothing in this terms will limit your rights as buyer or consumer
  5. You agree that you are fully responsible for all claims, liability, damage, loss, cost and expenses. This includes legal fees on full indemnity cost basis, suffereds by us and arising out of any breach of the terms by you or any other person accessing your account / personal information
  6. The website might include technical inaccuracies or typographical errors. We reserve the right to make changes periodically and at any time to the website.
  7. UFA Marketplace is not responsible for TPD compliance of the products. This responsibility belongs to the sellers.

 

Cookies

 

The UFA Marketplace utilizes cookies in order to help us remember and process the products in your shopping cart; moreover the use of cookies helps us understand your needs and preferences better when you visit the website in the future.

Restrictions

 

We reserve the right to ban your access to the UFA Marketplace if you:

 

  1. Violate our website policies, for instance; writing fake or abusive reviews.
  2. Violating any third party’s rights, this includes copyright, discrimation, trade secrets, moral rights, privacy rights or any other property rights.
  3. Promote a commercial venture, business or event not connected to vaping products
  4. Send insulting emails, spam, surveys or any other mass messaging regardless of its nature or intent.
  5. Solicit personal information from underage persons or submit adult material.
  6. Use the website whilst being under the age of 18 or the legal vaping age in your country.

 

Changes to terms and conditions

The UFA Marketplace reserves the right, at our discretion to update and adjust our website, policies and terms at any time. It is your responsibility to check the website periodically for changes. If we make changes to terms and conditions, we will notify you by e-mail or by posting a notice on the UFA Marketplace website.

 

Agreement

These terms contain the agreement between you and us relating but not limited to the use of the website, orders, payment and content placement. By using the UFA Marketplace, you confirm that you have read the conditions and you fully understand that you agree with them.

 

Contact Us.

 

If you have any queries in regards to our terms and conditions, please contact us.

 

Buyer Protection

 

The UFA Trader buyer policy ensures a safe and secure experience for all of our registered buyers. In order to ensure maximum level of payment security, your financial information is never stored or processed through the UFA Marketplace website. Transactions are completed using PayPal.

 

If you encounter problems with your orders, the UFA Marketplace can help resolve any disputes that arise between you and the seller. By purchasing from the Marketplace, you agree to this policy.

 

Buyer Eligibility Requirements

 

Buyers who agree and act in accordance with our Terms are considered eligible and are automatically accepted into our buyer protection scheme. No application is necessary and all of our registered buyers receive this package.

 

In order to be considered eligible for becoming a buyer on the UFA marketplace you will need to meet the following criteria:

 

  1. To be the legal age of vaping, by purchasing from the UFA Marketplace, you guarantee that you are of the legal age to vape in your country, this will be verified at the early stage of the buyer registration process.

 

All buyers will go through a scanning process which includes a business standing scan to ensure all buyers are fit to do business with our registered sellers.

 

What is covered by the Buyer Protection Policy

 

Within the buyer protection policy you are protected under the following:

 

  1. Non delivery and misdelivery cases, you might be eligible for a refund if you arrange shipping within the seller and the item doesn’t arrive within the time indicated by the seller or by the maximum period of delivery which is 60 days. You will need to provide valid shipping and billing addresses in order for your item to be correctly delivered. If the item is tracked and shows that it is already delivered to your Location. we’ll consider the item delivered, meaning the seller isn’t responsible and you can not request a refund for non- delivery
  2. Item not as described, you possess the power to request a refund or exchange if:
  • The item is different than you ordered
  • The item had manufacturer defect
  • The item was damaged during shipping
  • Wrong number of items has been delivered
  • The item had missing parts or elements
  • The items is expired

What is not covered under the buyer protection policy

 

  1. Buyer mistake
  2. Buyer has changed their mind
  3. Items damaged by buyer during delivery
  4. Non-delivery where items are shipped to a vacant address.
  5. If you choose a shipping address where you are not able to pick up items.

 

How does the buyer protection work?

 

The products placed on the website feature the industry standard 14 day warranty against manufacturing defects. In the case of non delivery, where items have not been delivered within 60days. Contact the seller as soon as possible.

 

If your problem is covered under the buyer protection policy, please follow the next steps to resolve your issue.

 

  1. Contact the seller
  2. The seller should be your first point of contact, report the issue within 14 days from the date of receiving the items in order to arrange a refund or return.
  3. If the issue remains unresolved or if there is not communication from the seller, we are able to help dispute the situation.

 

Delivery and Refund

 

As a registered member of the website, you agree to the delivery and refund policy when placing orders.

 

Refund as a result of non-delivery

 

The maximum allowed time for order delivery is 60 day. The delivery time may depend on but is not limited by, the destination or the local postal services. If the order does not arrive on time, you can resolve the problem using the following methods:

 

  1. Tracking your package using the tracking number provided by the seller 

Refund Due to Non-Delivery

The maximum time for the order delivery is 60 days. The delivery time may depend on, but is not limited to, the destination and /or the postal services. If you haven’t received your order on a determined time, please try the below methods to solve the problem:

  1. Track your order again by the tracking number given by the seller to make sure the delivery is still in process.
  2. Contact the seller
  3. If the seller is not responding to your request, open a dispute with us.

Refunds as a result of product defects

Before requesting a refund for a suspected defective product, test all items thoroughly, read the product information and make sure it is being used correctly. If there are any problems which may include: a defect, product not as described; You possess the legal right to request a refund or return. Please be advised that you need to contact the seller within 14 days in order to agree to a solution.

 

Shipping and Tracking

The UFA Marketplace provides the possibility to purchase vaping products from international sellers.

Delivery Price

The delivery cost is displayed on the product’s page, the cost of the delivery is determined by your location per the postal service. The UFA Marketplace is not responsible for delivery costs.

  1. If the supplier does not provide a free delivery option, the price might be calculated based on the product weight and quantity of items.
  2. The delivery pricing is and shipping methods are set up and controlled by the seller.

Tracking

Once an order was placed, you might receive a tracking number. This might take 48 to 72 hours for tracking information to be updated by the shipping company. If you do not receive tracking information after 5 days of placing an order, please contact the seller

Open Dispute

All orders you make at the UFA Marketplace are protected by us. If you have contacted a seller about any aforementioned reasons and did not receive a satisfactory or timely response you can contact us to open a dispute.

The reasons for this can include:

  1. Your tracking number did not arrive within 5 days
  2. Your tracking information is invalid
  3. You haven’t received your order
  4. Your items are of poor quality, they are defected or mis-described

 

Opening a dispute is done by contacting us using any medium of your choice.

 

Guarantee and Returns

UFA Marketplace ensures that our registered buyers receive a safe and secure service on our platform.

 

Age Verification

All products sold on the UFA Marketplace are intended for adults only. You must be of the legal age to vape in order to be registered on the UFA Marketplace

Customers outside of the UK

The legal age for purchasing vape products differs from country to country, we are not responsible for customers purchasing from countries with different vaping laws compared to the UK. By purchasing from the UFA Marketplace, you agree to the vaping laws in your country of residence.

 

Age Verification.

Before the registration process, UFA Marketplace performs an age verification check. This is a seamless procedure for the buyer. You will be asked to upload your financial and business documents, which we will use to confirm your identity and age.